Please note that due to COVID-19 restrictions, this role is only open to Isle of Man residents (no remote roles are currently available).
CoinCorner's mission is to deliver quick, easy and trusted Bitcoin services, with customer experience at the heart of this. Our expanding Customer Support team is on the lookout for someone who is passionate about helping our customers.
Your Role
- Answer customer support queries across different channels, including email, live chat, social media, and phone
- Educate customers about our services
- Independently diagnose and resolve requests, and transfer unusual queries onto the appropriate team
- Become an expert on our platform, and ensure internal and external support information is up to date
- Work with our internal team to further automate and improve support operations
- Assist in drafting easy to understand support articles and documentation
Your Skills
- Pride in delivering top-quality customer experiences whether face-to-face, via phone, live chat, and email
- Ability to work in a fast-paced and evolving environment
- Excellent verbal and written communication which is engaging and articulate
- Ability to overcome customer objections and drive a positive resolution
- Computer skills; navigating our in-house software during live chat sessions or phone calls
- Outgoing positive nature
Benefits
- Competitive salary
- Benefit from a rewarding Staff Incentive Share Scheme
- Support with training and personal development opportunities
How to apply?
Email your CV (in PDF format) and a covering letter explaining why you would be a good fit at CoinCorner to jobs@coincorner.com.
Bitrefill is currently the world's largest crypto e-commerce site. Every day, thousands of people all over the world use our services to buy gift cards, pay their bills or buy mobile refills. Our mission is to allow people to live on cryptocurrency as easily as possible, with no bank or exchange account required.
We’ve come a long way already, on super-low resources and built a solid reputation within our niche. We intend to leverage this to grow into the next Bitcoin business everyone is talking about. That’s why we are now looking for a Bitrefill Customer Ambassador to join our team part-time to grow our brand in Philippines! Does this sound like something for you? Then keep reading :)
Your Mission: As a Bitrefill Customer Ambassador in Philippines you will be our face locally and responsible for Bitrefill’s growth and success in Philippines. You will also be the voice of local customers towards Bitrefill. We’re looking for someone who actively contributes to our marketing, sales and customer service, particularly for Philippines. Bringing new ideas constantly and executing proactively.
Your Responsibilities (Including but not limited to):
- Engage with the local community online (and when possible in person).
- Attend and speak at local events as a Bitrefill representative.
- Planning and executing local marketing campaigns.
- Handle customer service requests and customer feedback.
- Product testing and feedback to the engineering and product management teams.
- Work with Marketing to develop growth strategies to support Bitrefill’s revenue and growth goals for Philippines.
- Proactively engage in cross-team collaboration, with marketing, product, and sales to achieve growth targets.
You bring with you:
- You have your home base in Philippines.
- Bitcoin/Crypto experience. You have a passion for the movement and experience from “Living on crypto”.
- Established network and reputation in your local Bitcoin/Crypto community.
- Previous work experience from Marketing as you’ll have big responsibilities there!
- Great social and communication skills. You make and maintain friends wherever you go!
- A track record of great results, having delivered on projects independently and successfully.
- Ability to handle ambiguity and know how to prioritise in a fast-paced environment.
- You are full of ideas when it comes to expanding our customer base in Philippines.
- Fluent skills in English, as well in writing as in speaking.
We offer:
- To become part of a talented team with high ambitions for a world where Bitcoin is money for everyday use.
- A challenging workplace and a great education when it comes to everything involving cryptocurrency.
- Opportunity to work remotely from anywhere in the world for periods of the year.
- Competitive salary and compensation.
Note, this job requires fluent skills in English and of course in Spanish, in writing as in speaking.
Bitrefill is currently the world's largest crypto e-commerce site. Every day, thousands of people all over the world use our services to buy gift cards, pay their bills or buy mobile refills. Our mission is to allow people to live on cryptocurrency as easily as possible, with no bank or exchange account required.
We’ve come a long way already, on super-low resources and built a solid reputation within our niche. We intend to leverage this to grow into the next Bitcoin business everyone is talking about. That’s why we are now looking for a Bitrefill Ambassador to join our team part-time to grow our brand and business in El Salvador! Does this sound like something for you? Then keep reading :)
Your Mission: As a Bitrefill Ambassador in El Salvador you will be our face locally and responsible for Bitrefill’s growth and success in El Salvador. You will also be the voice of local customers towards Bitrefill. We’re looking for someone who actively contributes to our business development, marketing, and customer service, particularly for El Salvador. Bringing new ideas constantly and executing proactively.
Your Responsibilities (Including but not limited to):
- Initiate and maintain relationships with local gift card suppliers and other entities.
- Engage with the local community online (and when possible in person).
- Attend and speak at local events as a Bitrefill representative.
- Planning and executing local marketing campaigns.
- Handle customer feedback.
- Product testing and feedback to the engineering and product management teams.
- Work with Marketing to develop growth strategies to support Bitrefill’s revenue and growth goals for El Salvador.
- Proactively engage in cross-team collaboration, with marketing, product, and sales to achieve growth targets.
You bring with you:
- You have your home base in El Salvador.
- Bitcoin/Crypto experience. You have a passion for the movement and experience from “Living on crypto”.
- Established network and reputation in your local Bitcoin/Crypto community.
- Previous work experience from Business Development and Marketing as you’ll have big responsibilities there!
- Great social and communication skills. You make and maintain friends wherever you go!
- A track record of great results, having delivered on projects independently and successfully.
- Ability to handle ambiguity and know how to prioritise in a fast-paced environment.
- You are full of ideas when it comes to expanding our customer base in El Salvador.
- Fluent skills in English and of course in Spanish, in writing as in speaking.
We offer:
- To become part of a talented team with high ambitions for a world where Bitcoin is money for everyday use.
- A challenging workplace and a great education when it comes to everything involving cryptocurrency.
- Opportunity to work remotely from anywhere in the world for periods of the year.
- Competitive salary and compensation.
The Strike support team is looking for experienced customer service representatives to come join their rapidly expanding team. We are interested in hiring candidates who are experienced in providing premium support via a ticketing system such as Salesforce or Zendesk. The ideal candidate should come with previous experience in providing support in a fintech setting. The person joining us must have a proficient level in written and verbal Spanish communication skills. They should be comfortable with a team-first approach in a remote work environment. The ideal candidate should thrive working in a fast paced, startup environment and be excited about Strike’s mission and potential.
Responsibilities:
- Providing exceptional customer support to our awesome user base
- Meeting weekly SLA and KPI targets
- Supporting fellow teammates
Requirements:
- 1-3 years experience providing support using Zendesk or Salesforce
- Native or proficient level of Spanish language and excellent English language proficiency
- 1 year support experience in a fintech setting
- A proven ability to work as part of a team
- Located either in East Coast or E.U. time zones
- Basic understanding of Bitcoin / blockchain / Lightning
The Strike support team is looking for experienced customer service representatives to come join their rapidly expanding team. We are interested in hiring candidates who are experienced in providing premium support via a ticketing system such as Salesforce or Zendesk. The ideal candidate should come with previous experience in providing support in a fintech setting. The person joining us must be comfortable with a team-first approach in a remote work environment. Having a fluency in multiple languages is seriously advantageous. The ideal candidate should thrive working in a fast paced, startup environment and be excited about Strike’s mission and potential.
Responsibilities:
- Providing exceptional customer support to our awesome user base
- Meeting weekly SLA and KPI targets
- Supporting fellow teammates
Requirements:
- 1-3 years experience providing support using Zendesk or Salesforce
- 1 year support experience in a fintech setting
- A proven ability to work as part of a team
- Located either in East Coast or E.U. time zones
- Basic understanding of Bitcoin / blockchain / Lightning